XperPrint, LLC (“XperPrint,” “we,” “us,” or “our”) provides managed print services to commercial and public-sector customers in Texas. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have about your information.
Who this policy covers
This policy applies to information collected from:
- Customers and authorized requesters who use XperPrint services or our Secure Portal at portal.xperprint.com
- Visitors to www.xperprint.com
- Recipients of XperPrint SMS notifications and service emails
Information we collect
- Contact details: company name, contact name, billing/service address, email, phone number
- Service records: equipment inventory (make, model, serial number, location), service tickets, meter reads, parts used, technician notes
- Account credentials: portal usernames and passwords (passwords stored hashed; we never see plaintext passwords)
- Communications: emails and SMS messages exchanged about service tickets, including replies sent back to our notification system
- Website inquiries: name, business, email, phone, number of copiers or printers, who handles the copier lease, when that lease ends, and a message, submitted through the form on www.xperprint.com. We use this to respond to the inquiry. The form also includes a hidden spam-check field that should be left blank.
- Technical logs: IP address, browser type, device type, pages visited, timestamps, error logs — used only to keep the portal secure and working
How we use your information
- To provide, schedule, and track managed print services on your equipment
- To send service ticket notifications (creation, technician on-the-way, parts ordered, resolution) by email and SMS
- To bill for services, parts, and supplies and to fulfill contractual obligations
- To provide customer support and respond to inquiries
- To improve service quality, accuracy, and security
- To comply with legal obligations and protect against fraud or abuse
SMS notifications
If you opt in to SMS notifications, XperPrint will send service-related text messages to the phone number you provide. Standard message and data rates may apply. How a Secure Portal user opts in is documented on the SMS opt-in page.
- Frequency: Message frequency varies (typically 0–10 messages per month).
- Opt-out: reply STOP to any XperPrint message to unsubscribe. We will not send further SMS messages to that number except a one-time confirmation that you have unsubscribed.
- Help: reply HELP to receive support contact information, or email support@xperprint.com.
- Re-subscribe: reply START, SUBSCRIBE, or YES to resume notifications after opting out.
- Mobile phone numbers and message content are never sold or shared with third parties for marketing.
Who we share information with
We share personal information only with the parties needed to deliver our services:
- Service providers we use to run the business — for example, our SMS provider (Twilio), our email delivery provider, our hosting provider (DigitalOcean), and our accounting platform (QuickBooks). Each is contractually bound to use your information only to provide their service to us.
- Authorized representatives of your organization (other portal users at your company who have been granted access).
- Law enforcement or regulators when required by a valid legal request, subpoena, or court order.
We do not sell, rent, or trade your personal information to third parties.
How we protect your information
- All traffic to portal.xperprint.com and www.xperprint.com is encrypted in transit with TLS (HTTPS).
- Passwords are stored hashed using industry-standard algorithms. Plaintext passwords are never logged or visible to anyone, including XperPrint staff.
- Access to customer data is limited to XperPrint personnel and authorized technicians who need it to perform their duties.
- We retain detailed audit logs of administrative actions (logins, record changes, configuration updates).
Data retention
We retain service records, contracts, invoices, and related communications for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal requirements (typically seven years). You may request earlier deletion of specific records by contacting us; we will honor the request unless we are legally required to retain the data.
Your choices
- Update your information: log in to the portal at portal.xperprint.com to update contact details, or email us.
- Opt out of SMS: reply STOP to any message, or contact us.
- Opt out of non-essential emails: email support@xperprint.com. Note that we will continue to send essential service communications (ticket confirmations, billing) as long as you have an active service agreement.
- Request a copy or deletion of your data: email support@xperprint.com. We will respond within 30 days.
Children
XperPrint services are intended for businesses, not children. We do not knowingly collect information from anyone under 13.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top. For material changes affecting how we use your information, we will notify active customers by email.
Contact us
If you have questions about this policy or how we handle your information:
XperPrint, LLC
Serving Montgomery, Grimes, Waller, Walker, Brazos, and north Harris counties, Texas
Phone: 936.827.0310
Email: support@xperprint.com
Web: www.xperprint.com